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Business - Essential office skillset

Business - Essential office skillset

Practical office skills training to help boost your career!

This course has been developed to enable learners to increase skills in communicating effectively, prioritising and organising tasks, and producing a range of business documents using Microsoft Word and Microsoft Excel.

On completion of this training, learners should be able to:

  • organise own work schedules, monitor and obtain feedback on work performance and maintain required levels of competence;
  • interact effectively with others – external clients and internal staff, including giving or responding to spoken instructions, responding to customer queries and complaints, negotiating with co-workers and management, explaining a workplace procedure, or taking telephone calls from the general public or internal staff;
  • create and format documents, create tables and print labels; and
  • create spreadsheets, format data, incorporate charts and objects, and print spreadsheets.

This course includes Units of Competency from:

  • FSK20113 Certificate II in Skills for Work and Vocational Pathways
  • ICT10115 Certificate I in Information, Digital Media and Technology
  • BSB30115 Certificate III in Business.

This training is subsidised by the NSW Government. Eligibility rules apply. Contact your local college for more information.

Assessments are made against units of competency.
  • Operate spreadsheet applications (ICTICT105)
  • Interact effectively with others at work (FSKOCM07)
  • Organise personal work priorities and development (BSBWOR301)
  • Operate word-processing applications (ICTICT102)

This course has no current classes. Please the waiting list.