Coronavirus Response

Important Update


Last updated: 4 May 2020

CCNI Inc. Statement regarding COVID-19

The college is continuing to review and monitor the COVID-19 situation and to update our learning community with important information. We ask that you take the time to read this and other updates we may provide.

Campus Update

The college is fully operational with campuses open to the public and operating under strict social distancing and other important guidelines. If you are visiting one of our campuses or attending face-to-face training, you must follow all directions communicated to you by campus staff and on displayed signage.

Safety measures that meet local campus conditions may vary, including:

  • “stand behind the yellow line”;
  • “two-person gatherings in office only”;
  • “allow 1.5 metres between yourself and any other person”.

These conditions have been put in place for everyone’s safety.

Courses are running under changed conditions

Under the guidance of the Australian Skills Quality Authority (ASQA), we have made other changes to the way we do things to better support safe student learning. We are delivering training using a range of learning modes with the method of delivery for each class considered on a case-by-case basis. It is important for all students to familiarise themselves with any changed conditions that apply to their training, and to talk to college staff about concerns or request the help they need to participate in and complete any training.

Remote Learning

We are continuing to deliver a high-quality educational experience by providing:

  • printed learning materials delivered to students at home;
  • Zoom remote classroom workshops; and
  • interactive learning resources to support remote learning.

The decision to adopt a blended learning approach has been made to ensure the safety of students and the wider college community.

If your course is being delivered remotely, we will contact you with instructions on how to take part in your class.

In-campus Learning

Courses are continuing to run in-campus in those situations where we are able to confidently meet social distancing and other safety requirements.

A limited number of First Aid classes are scheduled for in-campus delivery during Term two to allow people who require First Aid currency for employment to maintain compliance.


Australian Government Guidelines

Steps you need to take to help us manage the risks associated with COVID-19 in our campuses

You need to tell us if you are currently enrolled in a class and:

  • become unwell with flu like symptoms;
  • have been diagnosed with COVID-19;
  • have been in contact with a confirmed case of COVID-19 or are at high risk.

You can contact us on 1800 952 264 or after hours please contact Alison Heagney on 0428 498 171.

Steps we’re taking to manage the risks associated with COVID-19 in our campuses

The college is complying with current Australian Government guidelines including information published by Training Services NSW (TSNSW) and the NSW Department of Health. While the Australian Government has placed certain restrictions on gatherings and businesses these restrictions currently do not apply to education institutions.

The college has conducted its own risk assessment and will continue to offer a limited range of face-to-face training while it is considered safe to do so. The planned educational program will be subject to changes in regulations.

All campuses offering face-to-face training are:

  • making the necessary adjustments to enable social distancing of at least 1.5 metres (1 person per 4sqm indoors) within the classroom;
  • increasing cleaning and disinfection of high traffic areas or shared surfaces, particularly of training rooms, toilets, common areas, door handles and equipment;
  • providing instruction and amenities for personal hygiene and infection control;
  • monitoring the well-being of students in class with any student who is unwell being sent home.

Student Support

Information for students

You can find out more about how we’ve adapted our training delivery by reading the information on Supported Learning.

Current information about coronavirus and the latest government advice can be found at the following websites:


Class cancellations

Not all of our courses can be delivered remotely, and unfortunately this has meant cancelling some classes. If your class has been cancelled, you are entitled to a full refund or if you prefer, you can request a credit that will cover the cost of enrolling again at a later date. For more information about cancellations and refunds, please read our Terms and Conditions.


Get in touch

We appreciate your patience and cooperation as we transition to a program of remote learning. We are working hard to assist students who may need help with an adjusted delivery program. Please contact us by phoning 1800 952 264 to have your questions answered.

We urge all staff, students and our communities to focus on what you can do. Stay connected and keep learning.