Return of Donation Policy

Return of Donation Policy

Purpose

A charitable donation is a gift for which a tax deductible receipt is issued. Donations are generally not refundable.
On rare occasions a technical or transactional error may occur when a gift is made where a Donor may request the return of donated funds.

The purpose of this Policy is to outline the process for return of funds in cases where a technical or transactional error has occurred during the donation process. The Policy also outlines the procedure for the cancellation of the tax deductible receipt following refund of the donation.

Policy

  • Community College Northern Inland Inc. does not generally return donated funds to a Donor.
  • Where a Donor requests the return of a donation that has been made following a technical or transactional error, Community College Northern Inland Inc. must be notified within thirty (30) days of the date of the donation being made whereupon the procedure below will be followed.

Procedure for return of donation due to transactional or technical error:

  1. Donors who wish to apply for a refund should submit their request ensuring they provide their full name, full mailing address and phone number. Donors should also include details of how the donation was made, the date on which the donation was made, the amount donated, the receipt number issued, and the nature of the error.
  2. A signed communication from the Donor with full explanation of the error must be received by Community College Northern Inland Inc. within thirty (30) days of the donation being made.
  3. The request is reviewed by the Executive Officer who will, at their sole discretion, decide if information in the request supports the claim that a transactional or technical error has occurred. If such an error is not believed to have occurred a refund will not be issued.
  4. If a technical or transactional error is believed to have occurred, a letter from the Executive Officer confirming that the donation will be returned and that tax deductible receipt/s will be cancelled is co-signed by Community College Northern Inland Inc. and the Donor.
  5. The donation is returned and the Donor confirms receipt of funds. The Donor retains full responsibility for the cancellation of tax deductible receipts with the Australian Tax Office.
  6. A request for refund of donations received more than thirty (30) days after the donation has been made will be declined.

Applying for Return of Donation
Donors should send their request for return of donation in writing to:
Community College Northern Inland Inc.
PO Box 20, Barraba NSW 2347.

Alternatively, a donor may email their request to:
accounts@communitycollegeni.nsw.edu.au.

Approval of Requests

  • Upon receipt the request for return of donation will be reviewed and a response given within five (5) business days.
  • If the donation amount is over $1,000 and/or exceptional circumstances apply, a return of donation request will be escalated and approved by the Executive Officer as soon as possible.

To discuss any aspect of this Policy please call us on 1800 592 264 or (02) 6782 1662.